Privacy Policy

1. Information We Collect

Guan Heng Plumbing & Construction Works ("we", "us", "our") collects information you provide directly when you contact us by phone, WhatsApp, or our website form, including:

• Your name and contact details (phone number, email)
• Property address and service request details
• Photos or descriptions of plumbing or construction issues you send us
• Communication history with our team

2. How We Use Your Information

We use the information collected to:

• Schedule and dispatch plumbing and construction services
• Provide quotes and confirm work scope
• Communicate about jobs, quotes, and follow-up service
• Improve our service delivery and response time

3. Information Sharing

We do not sell or share your personal information with third parties for marketing. We may share information only with:

• Service providers who help us run our website and communications
• Authorities where required by Malaysian law

4. Data Security

We take reasonable steps to protect the information you share with us against loss, unauthorised access, alteration or disclosure. No method of transmission over the Internet is fully secure, but we treat your details carefully.

5. Your Rights

You have the right to:

• Ask us what information we hold about you
• Correct inaccurate information
• Ask us to delete your information
• Withdraw consent for marketing communication

6. Cookies

Our website uses minimal cookies for basic functionality and analytics. You can refuse cookies through your browser settings; some site features may not work as expected without them.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date above.

8. Contact Us

If you have any question about this Privacy Policy, please contact us:

• Phone / WhatsApp: 012-219 8185
• Address: 121, Jalan PJU 10/14j, Saujana Damansara, 47810 Petaling Jaya, Selangor, Malaysia